<br /> Return & Refund Policy | Refurbished Laptops – UAE Consumer Protection<br />

Return & Refund Policy

📅 Last Updated: — Compliant
with UAE Consumer Protection Law & Digital Commerce Law

1. Introduction

At (“Company,”
“we,” “us,” or “our”), we are committed to your satisfaction. We
understand that buying a refurbished or pre-owned laptop requires
confidence in both the product and the seller. This Return & Refund
Policy outlines your rights and the steps for returning a product
purchased from our online store
(the “Site”).

This policy operates in addition to your statutory rights under
UAE Federal Law No. (15) of 2020 on Consumer Protection,
Federal Decree-Law No. 14/2023 on Trading by Modern Technological
Means (“Digital Commerce Law”), and their implementing regulations. Nothing in this policy limits
or excludes any right or remedy you may have under applicable law.

2. Return Eligibility

To be eligible for a return under any of the grounds below, your
product must generally meet the following conditions unless stated
otherwise:

You initiated the return within the applicable return window
specified in this policy.
The product is in its original condition, with all accessories,
manuals, original packaging, and any free items or bundled
accessories included.
The product has not been physically damaged, tampered with, or
modified by you.
For laptops: The device must not be locked with a
personal password, PIN, or linked to a personal account (e.g.,
iCloud, Find My Device). You must unlock, deregister, and/or factory
reset the device before returning it, as failure to do so renders
the product ineligible and may violate data privacy regulations.

We reserve the right to reject a return if any of these conditions are
not met, or to deduct an amount from the refund to cover any loss in
value caused by your handling beyond what is necessary to establish
the nature, characteristics, and functioning of the product.

3. Change of Mind (Non-Defective) Returns

3.1 Cooling-Off Period

We offer a 14-calendar-day cooling-off period for
most products, starting from the date you take delivery. If you simply
change your mind, you may return the product within this period for a
refund, subject to the conditions and deductions below.

3.2 Specific Conditions for Change of Mind Returns

The product must be in its original condition with no additional
cosmetic damage, scratches, or marks beyond its graded condition at
the time of delivery.
The product must not have been used beyond what is necessary to
inspect it (similar to how you might inspect an item in a physical
retail store).
All seals, plastic wrappings, and protective films must be intact.
If the product was sealed with a tamper-evident security seal, that
seal must not be broken. Breaking the seal on a refurbished product
voids the change-of-mind return eligibility because the product can
no longer be re-sold as the same grade.
The return request must be submitted within 14 calendar days of
delivery.

3.3 Non-Returnable Items for Change of Mind

Software, software licenses, or digital products where the seal has
been broken or the code has been revealed.
Products sold explicitly “as-is,” “clearance,” or “final sale,”
which are clearly marked as non-returnable on the product listing.
Any laptop where you have installed personal software, transferred
personal data and failed to factory reset the device, or where the
original operating system installation has been altered.
Products that have been physically damaged by you or show signs of
misuse.

3.4 Restocking Fee

For change-of-mind returns that meet all conditions, we may apply a
restocking fee of up to 15% of the purchase price to
cover the cost of re-inspection, re-packaging, and re-grading the
product, unless otherwise prohibited by law. The applicable fee, if
any, will be communicated to you at the time you request the return.

4. Returns for Defective, Damaged, or Incorrect Products

4.1 Your Rights

Under the UAE Consumer Protection Law, you are entitled to receive
goods that are of satisfactory quality, fit for their intended
purpose, and as described. If the product you receive is
defective, not as described (e.g.,
wrong model, wrong grade), or
damaged upon arrival (excluding minor cosmetic
imperfections consistent with its graded condition), you have the
right to return it, and we will provide a remedy in accordance with
your choice and applicable law.

4.2 Return Period for Defects

Dead on Arrival (DOA): If the laptop does not power
on or has a critical functional failure on first use, you must
notify us within 7 calendar days of delivery. We
will arrange a return and offer a full refund or replacement at no
cost to you.
Material Defects: For defects that manifest after
initial use but within the warranty period, please refer to the
Warranty Claims section (Section 5). You may also be entitled to an
immediate refund or replacement if the defect is reported within a
reasonable period from delivery (generally 30 days), provided the
defect is not due to your misuse.

4.3 Return Shipping Costs

If a product is confirmed to be defective, not as described, or
damaged upon arrival, we will bear the cost of return shipping. We
will provide you with a pre-paid return label or arrange for a courier
collection.

5. Warranty Claims

5.1 Warranty Coverage

All refurbished and used laptops sold by us come with a warranty
unless explicitly stated as “as-is.” The warranty duration (e.g., 3,
6, or 12 months) is clearly stated on the product listing and on your
tax invoice. Our warranty covers hardware failures that occur under
normal use and does not cover:

Accidental or intentional physical damage (drops, liquid spills,
cracked screens, etc.);
Damage caused by power surges, improper use, or unauthorized
repairs;
Software issues, viruses, or operating system problems that were not
pre-existing;
Normal wear and tear, battery degradation below industry standards
(typically a minimum of 80% health is guaranteed for used laptops),
or cosmetic deterioration.

5.2 Warranty Claim Process

If a hardware defect covered by the warranty arises:

Contact us via
/ with your order
number and a description of the fault.
We may perform remote diagnostics or ask you to bring the laptop to
our service center, if applicable.
If the defect is confirmed, we will, at our option:
repair the product free of charge;
replace it with a product of equivalent condition
and specifications; or refund the purchase price
(if repair or replacement is not viable).

5.3 Repair Timeline and Loaner Devices

In accordance with the Executive Regulations of the Consumer
Protection Law, if a repair is expected to take more than
7 business days, you may be entitled to a loaner or
substitute device to use free of charge during the repair period. We
will inform you of this entitlement at the time the repair is
initiated.

5.4 Spare Parts

We ensure the availability of essential spare parts for our products
for a reasonable period, as required by the Consumer Protection Law.

6. Return Process

To initiate any return, you must follow these steps:

Contact Us: Email us at or call within the applicable return
window. Provide your order number, the product you wish to return,
and the reason for the return.
Return Merchandise Authorization (RMA): Our
customer service team will review your request and, if eligible,
issue you an RMA number and detailed return instructions.
Do not send the product back without an RMA number,
as this will delay processing.
Package the Product: Securely pack the product in
its original packaging with all accessories. For defective returns,
include any notes about the fault.
Ship the Product: For change-of-mind returns, you
are responsible for the return shipping cost and the risk of loss
until we receive the item. We recommend using a traceable and
insured courier service. For defective or incorrect items, we will
arrange the collection or provide a pre-paid shipping label.
Inspection: Once we receive the returned product,
our technical team will inspect it to verify its condition, confirm
the fault (if applicable), and ensure all eligibility conditions are
met. The inspection is typically completed within 5 business days of
receipt.

7. Refund Process

7.1 Method and Timing

Approved refunds will be processed within
14 calendar days of our receipt of the returned
product and confirmation of its eligibility. We will issue the refund
to the original payment method used for the purchase:

Credit/Debit Card: The refund will be credited back
to your card. The time for the funds to appear in your account
depends on your bank, typically within 5–7 business days after
processing.
Bank Transfer or Other Methods: We will coordinate
with you to ensure the refund is credited securely.

7.2 Deductions

We reserve the right to deduct from the refund:

The amount of any restocking fee for a change-of-mind return (as
disclosed at the time of return).
A proportionate amount to cover any diminution in the value of the
product resulting from your handling beyond what was necessary to
inspect it, or for missing accessories/parts.

8. Exceptions and Special Circumstances

📀 Software and Data: We are not responsible for any
data loss. You must back up and erase all personal data before
returning the laptop. Any return received that is locked with a
personal password will be returned to you unrepaired at your cost, or
a fee will be charged to unlock it.

🔋 Battery Health: For used and refurbished laptops,
the battery is a consumable component. We guarantee a minimum battery
health percentage (as stated on the listing, typically 80%), measured
by a diagnostic tool. Battery degradation below that threshold within
the return window or warranty period will be treated as a defect.
Gradual capacity loss over time beyond the warranty period is normal
wear and tear.

✨ Cosmetic Grade Discrepancy: If you believe the
product’s cosmetic condition is not consistent with the described
grade (e.g., it was listed as “Grade A” but has deep dents), you may
return it as “not as described.” We will inspect and, if confirmed,
offer a full refund or exchange.

9. Your Consumer Rights

This policy does not affect your statutory consumer rights. Under the
Digital Commerce Law, you have the right to file a complaint with the
competent authorities, including the UAE Ministry of Economy and its
Dispute Resolution Committees, if we fail to comply with our
obligations. For any disputes not resolved by customer service, the
dispute resolution mechanisms outlined in our Terms and Conditions
apply.

10. Contact Us

✉️ Email:
📞 Phone:
🕒 Operating Hours:
📍 Address:

We are here to ensure a fair and transparent experience with your
refurbished laptop purchase.